Hstock FAQ & Help

In order to register on the site and create your own store, you need to follow these steps:

•  1. Go to the website hstock.org and click on the “Register” button in the upper right corner of the site.

•  2. Fill out the registration form, specifying your nickname, email address, password, re-enter the password and agree to the rules of the site. An alternative method of registration is to click "Quick registration via SMS-Activate" on the same page, after which there will be a redirect for authorization through the partner service.

•  3. Confirm your email address by clicking on the link that will be sent to your email.

•  4. Go to the ”My Store“ section and click on the ”Create store" button.

•  5. Fill in information about your store, specifying its name, description, logo (127x127), contacts (visible only to the site administration, a telegram is desirable for quick communication), warranty rules and return rules.

•  6. Send your store to the site administration for verification by clicking on the “Submit” button located at the very bottom of the page.

•  7. Wait for the approval of your store from the site administration, which may take from several to 24 hours. You will receive a notification by email and on the website when your store is approved.

In order to upload your accounts or emails to the site and describe their characteristics, you need to follow these steps:

• 1. Go to the “Store Profile” section-> "My products" and click on the “Add” button in the upper right corner.

• 2. Select a product category from the list.

• 3. Fill in information about the product, specifying its name, description, product image (you can choose from standard ones), price (you can set wholesale prices, if necessary), delivery period (if necessary), method of delivery (if necessary), characteristics, terms of use, guarantees and return rules.

• 4. After creating the card, you need to add product residues, to do this, in the same section "My products" you need to click on the "Add products" button, opposite the product card. The product file must look like the one you selected from the list, and have no more than 10,000 lines.

• 5. After completing the above points, your product will be queued for moderation by the administration.

• 6. To wait for the approval of your product from the site administration, which may take from several to 24 hours. You will receive an email notification when your product is approved.*

*If the price changes in the published product, the product card will not be sent for re-moderation

In order to set a price for your products, you need to follow these steps:

•  When adding or editing a product, specify its price in rubles. You can also set a discount, and you can also set up a wholesale sale with a price change when buying an item from a certain amount.

In order to promote your store and attract customers, you can use the following methods:

• 1. From our side, we offer the following ways of promotion:

৹ "Rise to the top" - this service allows you to raise your product above all competitors, which will attract more revenue.

 Other stores may outbid your bid and take a place one step higher. Specify a high bid immediately to discourage competitors from competing with you.

 This service is valid for 30 days.

৹ "Product selection" - this service allows you to highlight your product among other competitors, which will attract more revenue.

 The cost of the service is 100.00 ₽ for a period of 30 days.

৹ "Shop on the main page" - this service places your store on the main page in the popular store block. The cost of the service is 500.00 ₽, the time of placing the store on the main page is 7 days.

৹ "Sale on sms-activate.org " - the most extensive and most complex of the promotion services provided by us, but at the same time the most profitable, as statistics show! "Sale on sms-activate" allows you to sell accounts, no more than 75 rubles, on the "Ready accounts" page.

 The condition of sale:

 The conditions are simple and they are aimed at increasing confidence in the store, since there is no additional charge for accommodation on our part. The sale is allowed if three of the six conditions and above are met. A star is assigned for each fulfilled condition.

 If there are three stars, the sale opens.

 Stars are assigned:

 If there is an insurance balance, it is also the rank of the store, which reduces the commission of the site, which allows you to earn more per unit of goods sold:

• •  1 star (rank 3) – insurance balance from 10,000 rubles.;
  •  2 stars (rank 2) – insurance balance from 50,000 rubles.;
  •  3 stars (rank 1) – insurance balance from 100,000 rubles.;

Besides the rank of the store:

• • 1 star – if your store is linked to a user sms-activate.org before November 2020 (userID ≤ 1,000,000);
  • 1 star – if your account is on sms-activate.org Have you reached rank 5 in the loyalty program at least once;
  • 1 star – if the number of negative disputes is less than 10% in relation to the number of orders sold during the calendar week of this product. Negative disputes are those disputes that are completed automatically or by the administrator in favor of the user.

 The effect of the service and its cost:

 The cost of placing one product is approximately 10 rubles.

 Placement period: 90 days

 Product moderation:

 Moderation of the product for sale can take up to 12 hours. If the product characteristics, short or full description change, the product will automatically be re—moderated.

 Account formats that are allowed to be sold on sms-activate.org:

1. 1. Telegram in tdata, tdata+json+session format
   2. Twitter accounts with access without AUTH_TOKEN
   3. Instagram accounts with access via login:password
   4. Google accounts with Cookie-free access
   5. Discord accounts with access without a token
   6. TikTok accounts with Cookie-free access

• 2. Improve the quality of your products and descriptions so that they meet the expectations and needs of customers. You can follow customer reviews, analyze demand and competition, and add new or unique products and services.

• 3. Improve your rating and reputation on the site by fulfilling your obligations to customers and solving possible problems. You can provide the goods on time and in full, offer guarantees and refunds, communicate politely and respectfully.

• 4. Advertise your store and products on other sites and resources where your target audience gathers. You can use social networks, blogs, forums, chats, videos, podcasts, mailing lists, banners, contextual advertising and other tools. You can also collaborate with bloggers, experts, site administration and other interested parties.

In order to communicate with customers and answer their questions and complaints, you can use the following methods:

• 1. Online chat on the website. You can communicate with customers via an online chat on the site, which is available in the lower right corner of the site. To do this, you need to click on the chat icon and select an interlocutor from the list. You can answer questions regarding your work on the site, rules, product, terms, security and other general topics other than those prohibited by the user agreement.

• 2. Through the dispute system. You must communicate according to the user agreement in the dispute menu and respond within no more than 24 hours from the moment the dispute was created, since if these conditions are violated, the dispute will be closed automatically and the funds will be returned to the user's balance.

You must behave politely and respectfully towards customers, answer their questions and complaints on time and to the point, provide them with the necessary information and support, as well as solve possible problems in a friendly and constructive way. You must also comply with the terms and conditions of the site, as well as the laws and norms of morality.

• 1. The rank of the store affects the reduction of the marketplace commission from all sales.
• 2. The higher your rank, the lower the commission.
• 3. The rank of the store depends on the amount as the insurance balance.

The site charges a commission for the sale of goods, which ranges from 8% to 31% of the transaction amount. The commission is deducted from each transaction made on the platform. You are also responsible for paying taxes according to the laws of your country.

• No rank - 16% for verified, 31% for unverified
• 3 rank - 14% for verified, 27% for unverified
• Rank 2 - 10% for verified, 22% for unverified
• Rank 1 - 8% for verified, 17% for unverified

In order to withdraw the earned money from your account on the site, you need to follow these steps:

• 1. Go to the “Store Profile” section and click on the “Withdrawal requests"-> "Request withdrawal" button.

• 2. Select the withdrawal method from those available on the site. At the moment, the site supports withdrawal via Payeer, Sberbank of the Russian Federation (card), Tinkoff (card), Teather TRC20.

• 3. Specify the withdrawal amount and your details for receiving money. You can withdraw any amount that is greater than the minimum withdrawal amount, which depends on the withdrawal method, as well as no more than the maximum amount per request. You should also keep in mind that the site may charge a withdrawal fee, which depends on the withdrawal method, amount, currency and other factors.

• 4. Confirm your withdrawal request by entering a two-factor authenticator code.

• 5. Wait for the money to be transferred to your account, which may take from a few minutes to 24 hours from the moment the request is created, depending on the withdrawal method, amount, currency and other factors.

*If you are making your first withdrawal request, be sure to contact the technical support of the site via live chat during business hours.

Sellers on the site must comply with the following rules and requirements:

• 1. The seller must be an adult and legally capable person, have a valid email address, and agree to the privacy policy and user agreement of the site.

• 2. The seller must create his own store on the site by filling in information about his store, contacts, guarantees and return rules.

• 3. The seller must upload their products to the site by filling in information about their products, prices, quantities, delivery dates, delivery methods, characteristics, terms of use, guarantees and return rules.

• 4. The seller must provide the product in the form and volume that corresponds to the description and works properly.

• 5. The seller must behave politely and respectfully towards the buyer, the site administration and other sellers, not violate laws, not violate the rights and interests of third parties, not use the product for illegal or unfair purposes, not distribute false or malicious information, not commit fraudulent or other actions that may damage the site, the buyer or other sellers.

• 6. The seller must participate in disputes if there is a problem with the product or the buyer.

• 7. The seller must provide the necessary information and evidence to confirm his correctness and the quality of his goods.

• 8. The seller must comply with the decision of the site administration, which will be final and binding on both parties.

The list of prohibited services and goods for sale

1. 1. Any goods and services that violate the laws of the Russian Federation, the USA, Canada, the countries of the Commonwealth of Independent States, the countries of the European Union
2. 2. Any stolen digital goods
3. 3. Any databases with personal data
4. 4. Goods or services intended to deceive users or government agencies, including identity documents, service certificates, passes, certificates from medical institutions, forms of documents, flip frames for license plates, speedometer correction services, counterfeit banknotes, neodymium magnets, vehicle documents, etc.
5. 5. Goods and services that violate privacy or contain government, banking, commercial or other secrets;
6. 6. Trojans and virus software
7. 7. Programs or scripts for hacking and unauthorized obtaining of information
8. 8. Products whose name, description, or content contains advertisements for third-party resources, stores, trading platforms, etc.
9. 9. Any goods or services related to financial fraud and fraud
10. 10. Goods or services related to narcotic substances
11. 11. DDoS services
12. 12. Pornographic and erotic goods or services
13. 13. Products that violate copyrights
14. 14. Goods related to or affecting the rights of U.S. or Canadian citizens, their relatives and other dependent persons